Privacy Policy & Data Protection

Operator: Punjab Pets Online (Strategic Partnership of Nearby Pets India & The Dog Land)

Parent Entity: KRP Tech Solutions OPC Private Limited | Effective: February 2026

Welcome to Punjab Pets Online. Your trust is our most valuable asset. We are committed to protecting your personal data through our unified operations between Nearby Pets India and The Dog Land Ludhiana. This policy details our rigorous standards for handling information to ensure safe, legal, and ethical pet rehoming across Punjab and North India.

1. Data Collection & Purpose

To facilitate legal pet transfers, health documentation, and secure transit, we collect:

Identification: Legal Name and Email for health certificates and digital GST invoicing.
Communication: Verified Phone Numbers for real-time transit coordination and post-sales growth support.
Logistics: Complete Physical Address for fulfillment from our Ludhiana (Dugri) or Mohali (Kharar) hubs.

2. Fraud Prevention & Financial Safety

CRITICAL SECURITY NOTICE FOR PUNJAB RESIDENTS:

To safeguard our community against phishing and online scams, please adhere strictly to these protocols:

Official Contacts: Only communicate with us via +91 90569 23969 (Support) or +91 80696 45024 (Escalations).
Payment Protocol: We NEVER request payments via personal UPI IDs or random QR codes sent over WhatsApp.
Verification: Ensure all digital transfers are made strictly to "Punjab Pets Online" or "KRP Tech Solutions OPC Private Limited".

3. Information Sharing & Legal Compliance

3.1 Internal Integrity: Your data is never sold to third-party brokers or marketers. It is shared only within our internal partnership (Nearby Pets India & The Dog Land) to manage vaccinations, lineage records, and door-step delivery.

3.2 Social Media Privacy: We respect your privacy. We will NOT post your name, photos, or location on Instagram, Facebook, or YouTube unless we have your explicit written approval (e.g., sharing a "New Family" moment).

4. Data Retention Policy

To ensure effective health monitoring and post-adoption support:

Successful Adoptions (365 Days): Data is retained for one year to honor health guarantees (e.g., Distemper/Parvo) and provide breed-specific nutritional guidance.
Cancelled Orders (240 Days): Information is retained for 8 months to resolve banking disputes or audit trails.

5. Your Privacy Rights

You hold the "Right to be Forgotten." You may request the permanent deletion of your data from our servers. Once an order is completed and the health guarantee period has lapsed, data will be purged within 48 business hours of your request, provided no legal transit requirements are active.